Terms and Conditions
Acceptance of these Terms & Conditions
By accessing, or purchasing from, the Curry Cuisine website you are governed by these terms and conditions. We aim to always give you excellent service. However, if you have received an order with which you are not entirely satisfied, simply contact us straight away and we’ll do all we can to put things right. Just telephone us on 0795 2112810 or email us and we'll get back to you as soon as we can.
We understand that occasionally customers need to cancel their order and we do everything we can to make this process easy for you. If you wish to cancel your order simply contact us within 7 days of the original order date via email. We're available between 9am and 5pm Monday to Friday. If your order has already been dispatched, don't worry, you can still return the items to us in accordance with our Returns & Refunds Policy below.
Returns and Refunds
You may return unopened goods within 7 days of receipt and, subject to inspection and acceptance by us, we will refund or provide a replacement as applicable. To be reasonable, if the goods have not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund - we're sure you'll understand that. Also, please note we can only make refunds via the credit/debit card used for the original transaction.
We're afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor will the original cost of delivery, unless of course in the case that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below:
Curry Cuisine Ltd
Unit 207 Bretton St Enterprise centre
All prices shown are in UK Pounds Sterling.
Delivery & Shipping
We will take all reasonable steps to deliver your order to your door within seven working days of receipt of order for UK deliveries. However, we cannot accept liability to you in respect of any failure to deliver within this timescale – neither can we guarantee delivery on a particular day. Should we not be able to deliver within the timescale above, we will inform you and offer you the option of a refund.
Our deliveries are handled by the Royal Mail. We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action and subsequent disruption to the service.
All UK orders are sent out to you by Royal Mail 1st class post.
We are unable to deliver to Europe at the moment but watch this space!
We want you to be delighted with your products and offer a 100% quality guarantee on everything you buy from us. Essentially, if you’re not happy we’re not happy! So … if you are not entirely satisfied with our products, simply CONTACT US. Where appropriate and in accordance with our Returns & Refunds Policy. We will arrange for a full replacement to be sent to you free of charge or credit you with a full refund of the purchase price.
Apart from our quality guarantee to look after you, we also meet our obligations under the consumer protection laws currently in force in the UK including:
- The Trade Descriptions Act 1968
- The Consumer Credit Act 1974
- The Consumer Protection Act 1987
- The Sale of Goods Act 1979 (as amended)
- The Supply of Goods and Services Act 1982
- The Unfair Contract Terms Act 1977 and the 1994 Regulations
Data Protection & Privacy Statement
We always protect your privacy and we will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and will not reveal any information whatsoever to any third party under any circumstances.
Customer Support and Service
If you need to contact us on any customer support or service issue, We can be contacted by phoning 07952112810 Mon – Fri 9.00am – 16.30pm or by email.
On receiving any complaint, we will respond promptly and take appropriate action without delay. We shall acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days. If we are unable to resolve the matter within this time, we will notify you and keep you informed of further progress.
The contract for the sale of goods or services by Curry Cuisine Limited from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.
These Terms and Conditions do not affect your statutory rights as a consumer.